Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Executive Housekeeper    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.     

JOB RESPONSIBILITIES 

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy.

• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning. 

• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system. 

• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations. 

• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment. 

• Perform other tasks as necessary or required to meet or exceed guest satisfaction.  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred).  

• Excellent customer service skills. 

• Bilingual communication skills (preferred). 

• Computer knowledge and/or experience (preferred). 

INDUSTRY EXPERIENCE 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests' demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career; you become part of the RAM Hotels family!   

POSITION:  Assistant General Manager      

JOB SUMMARY  

The Assistant General Manager will coordinate the daily activities of the property, and the hotel personnel as directed.  He/she will provide support to the General Manager and assume the responsibilities of the General Manager in their absence. The AGM will collaborate with the GM to improve our level of service and enhance the profitability of our hotel. (S)he will assist in the training of new team members and oversee the day-to-day operations of the front desk team, as well as housekeeping.  

JOB RESPONSIBILITIES 

• Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures. 

• Provide training to staff, including job specific, safety and security content. 

• Assist with the hiring and onboarding process. 

• Review team member performance and work with the GM to conduct performance reviews and disciplinary warnings. 

• Maintain accurate records, including deposits, PM’s, Deep Cleans, guest requests, complaints, etc. 

• Adhere to all company and brand standard operating procedures. 

• Review and respond to guest requests and/or complaints. 

• Assumes the role of GM, in his/her absence. 

• Is available and able to report to the property at a moment’s notice. 

• Primarily works the 3pm – 11pm shift, and covers shifts as needed and determined by the General Manager. 

• Maintains guest service as the driving philosophy of the hotel.  

• Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.  

• Ensures hotel staff, including all new hires are trained to meet service standards.  

• Develops added-value customer service programs regarding housekeeping services.  

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Houseman    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The houseman performs routine duties of cleaning common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!      

JOB RESPONSIBILITIES 

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction. 

• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures. 

• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc. 

• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc. 

• Perform other tasks as necessary or required to meet or exceed guest satisfaction.  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred). 

• Excellent customer service skills. 

INDUSTRY EXPERIENCE 

• Previous experience in the hospitality industry (preferred). 

• Previous experience as a housekeeper/room attendant or janitorial services (preferred).  

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!  

POSITION:  Front Desk Clerk 

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you’ve got what it takes? 

JOB RESPONSIBILITIES 

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property. 

• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property.   

• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking. 

• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures. 

• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily. 

• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments. 

• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property.   

• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property. 

• Perform other tasks as necessary or required to meet or exceed guest satisfaction.  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred). 

• Proficient in MS Word, Excel, PowerPoint. 

• Data Entry, Database Management experience. 

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Bistro Server 

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The server provides excellent customer service, while preparing food and drinks to our guests, while maintaining brand standards.  This role maintains a clean and safe work environment, while adhering to food safety guidelines.  The server property operates the point of sales system and acts as concierge for guests looking for details on the local area, such as night life, entertainment, etc.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!      

JOB RESPONSIBILITIES 

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction 

• Complete all required brand specific training as directed by Restaurant Manager; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures 

• Operate the point of sale system, prepare food and beverage while complying with brand standards, serve guests in accordance with federal, state, and local laws.  Always maintain a clean and well stocked workspace.  

•  Perform other tasks as necessary or required to meet or exceed guest satisfaction  

PROFESSIONAL EXPERIENCE 

• Preferably 6 months experience in Food and Beverage service 

• Excellent customer service skills 

INDUSTRY EXPERIENCE 

• Previous experience in the hospitality industry (preferred) 

REQUIRED SKILLS 

• Must have excellent customer service skills and a stable work history  

Who Are We?   

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!   

POSITION:  Housekeeper/Room Attendant    

JOB SUMMARY  

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!      

JOB RESPONSIBILITIES 

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction. 

• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures. 

• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet. 

• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc. 

•  Perform other tasks as necessary or required to meet or exceed guest satisfaction.  

PROFESSIONAL EXPERIENCE 

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred). 

• Excellent customer service skills. 

INDUSTRY EXPERIENCE 

• Previous experience in the hospitality industry (preferred). 

• Previous experience as a housekeeper/room attendant or janitorial services (preferred).